We built this for Mood Health
This isn't a slide deck. It's a working AI agent that books and moves video visits, sends refill requests to the prescribing clinician, answers insurance and cost questions, and gets new patients started. Try it.
Try the Chat Agent
Ask it to move your therapy appointment earlier, send a refill to your pharmacy, explain what a visit costs with your insurance, or walk you through getting started.
In production, the widget's appearance and behavior are fully customizable to match your brand.
Try the Voice Agent
Same AI, same knowledge — just over the phone. Call to hear what a Mood Health patient would experience.
(562) 249-1427US number • Available 24/7
In production, voice connects to a number of your choice with custom hold music and routing.
What Lorikeet Can Deliver for Mood Health
Built around the questions patients actually ask — appointments, refills, insurance and cost, and starting care.
Natural Conversations
Patients ask in their own words. The agent understands context, handles follow-ups, and actually completes the task — it doesn't just return an article.
All Channels Available
The same AI across chat, voice, email and SMS. A patient gets the same answer about their visit whether they call at 2am or message at lunch.
Clinical Safety Built In
The agent never gives clinical or medication advice and never interprets a symptom or score — that stays with the clinician. Crisis language surfaces 988 and 911 immediately, on every message, and stops everything else.
24/7 Availability
Running out of medication doesn't wait for business hours. Refill requests, appointment changes and coverage questions are handled around the clock.
Ready for Your Systems
In production this connects to your EHR, e-prescribing and scheduling systems. This demo runs on mock data — yours will have real integrations.
Knows Where the Line Is
Controlled substances need a visit before a new prescription, and coverage is never guaranteed on the agent's word. Those limits are enforced at the platform level, not left to the model's judgement.
How we built this for you
This demo? Built from scratch for Mood Health. Real logic for real patient scenarios.
Mapped Your Scenarios
Appointments, prescription refills, insurance and billing, and getting started — each with its own support logic, routed from a single front door.
Added Your Knowledge
Your help centre was loaded and made instantly searchable, so answers on cost, coverage and how care works come from Mood Health's own words rather than a generic model.
Set the Safety Controls
No clinical or medication advice. No interpreting scores or symptoms. No guaranteeing a claim will be covered. Crisis and emergency language overrides everything else, on every message.
Went Live
Chat and voice are working right now, and every scenario above was tested end to end before you saw it.
Ready to Add the World's Best CX AI?
Connected to your actual patient data, across every patient you see and every health system you partner with. This sandbox is just the start.
Finish Setting Up Your Sandbox